Common questions.
If yours isn't here, ask directly — every enquiry is answered by a person, usually within four business hours.
Why don't you publish prices?
Because a published figure would be wrong for most people reading it. The same service can differ several-fold depending on channels, markets, content volume and how many systems need connecting. Publishing a floor price makes businesses that could afford us self-reject, and makes businesses we can't help book calls that waste everyone's time. The six variables above are the honest version of a price list.
How quickly can you give me a number?
A written proposal with a fixed figure lands within 48 hours of the strategy session. If your situation is straightforward and you'd rather skip the call, send us the scope by WhatsApp or email and we'll come back with a range and the questions we'd need answered to firm it up.
Do your fees include ad spend?
No. Our fees cover strategy, management, creative and reporting. Ad spend is a separate budget paid directly to Google, Meta, TikTok and the other platforms, so all of it goes to media rather than to us. We recommend a minimum viable budget per channel during scoping, based on your market and goals.
What's the minimum commitment?
Monthly retainers run on a six-month minimum. That isn't arbitrary: it takes roughly 60 to 90 days to build and properly test a growth system, and months four to six are where compounding usually starts showing. Projects and sprints are scoped to their own timeline with no ongoing obligation.
Can we start with just one service?
Yes, and many clients do. Starting with a single pillar — performance advertising, or a defined AI project — is often the right way to test the working relationship before committing to a broader partnership. We'll recommend the model that makes commercial sense for your stage, including telling you when you don't need us yet.
What if the results aren't there?
Success metrics are defined in the proposal before work begins, not negotiated afterwards. If we're not tracking towards them by month three, we escalate internally, bring senior leadership onto the account and restructure the approach at no additional cost to you.
Do you work outside Malaysia?
Yes. We run engagements across Malaysia, Singapore, Indonesia, Thailand and the Philippines, including cross-border campaign management, localised creative production and market-specific strategy. Regional coverage is one of the variables that shapes a quote.