Engagement models

Every quote is built from your numbers, not a price list.

Two businesses asking for the same service rarely need the same work. Scope, channels, markets and integration depth change the figure enough that a published price would mislead you. So we scope first, quote second — and show you exactly what drives the number before you ever get on a call.

Proposals include full scope, deliverables, timelines and KPIs before any commitment. Ad spend is always separate and paid directly to the platforms.

Six ways to work with us.

Most engagements start as one of these and expand. Each is scoped individually — the descriptions below tell you what's in the box and what changes the size of it.

Growth Starter

Retainer

For SMEs building a proper digital foundation for the first time — you have a product that sells, but acquisition is inconsistent and nothing is measured properly.

Commitment — six months minimum
Billing — monthly retainer, ad spend separate
Scoped on — channel count, content volume, funnel complexity

Request a Growth Starter quote

Typically includes

  • Growth strategy and audit in month one
  • A focused set of channels, managed properly
  • Conversion funnel built and instrumented
  • Monthly content production
  • Live performance dashboard and monthly review

Growth Partner

Retainer

For businesses ready to run the full system — strategy, advertising, content, digital experience, data and AI operating as one engine rather than five suppliers.

Commitment — six months minimum
Billing — monthly retainer, ad spend separate
Scoped on — pillars engaged, markets covered, team seniority

Request a Growth Partner quote

Typically includes

  • Full growth strategy with a quarterly roadmap
  • All relevant channels managed and optimised
  • Dedicated senior strategist, weekly reviews
  • CRM integration and lead nurturing
  • AI automation built into the quarterly plan

AI Transformation

Project

For businesses deploying intelligent automation — from a single AI agent handling enquiries to a connected programme across sales, service and operations.

Commitment — project-based, fixed scope
Billing — one-time build, optional optimisation retainer
Scoped on — systems integrated, data volume, training depth

Request an AI project quote

Typically includes

  • AI readiness audit and payback roadmap
  • Custom agent development and knowledge training
  • CRM and system integrations
  • Staff training and full documentation
  • 90-day post-launch support

Digital Platform Build

Project

A website, e-commerce platform, web application or mobile app, scoped as a fixed-price project with defined milestones and delivery dates.

Commitment — project-based, fixed timeline
Billing — milestone-based
Scoped on — page or feature count, integrations, content migration

Request a build quote

Typically includes

  • UX research and wireframes before design
  • Fixed price against a fixed scope
  • Defined revision rounds, agreed up front
  • Post-launch support period included

Brand Identity Sprint

Sprint

Brand strategy, visual identity and guidelines delivered in a structured sprint — from discovery through to a full asset library you own outright.

Commitment — fixed-length sprint
Billing — one-time, milestone-based
Scoped on — identity depth, sub-brands, asset range required

Request a brand sprint quote

Typically includes

  • Brand strategy and market positioning
  • Logo system and complete visual identity
  • Written brand guidelines document
  • Full asset library handed over

Data & Intelligence

Staged

For businesses where marketing, sales and finance each report a different number for the same thing — and management is left deciding which one to believe.

Commitment — staged: audit, then build, then partner
Billing — audit and build one-time, partner retained
Scoped on — systems connected, data volume, governance requirements

Request a Data & Intelligence quote

Three stages, entered at any point

  1. Intelligence AuditWhat you hold, where it disagrees, and what it would take to fix.
  2. Connected DashboardSources integrated into one management view.
  3. Intelligence PartnerOngoing modelling, attribution and executive reporting.
  • Data governance, PDPA handling and least-privilege access throughout
  • Infrastructure built in your accounts, owned by you

What actually moves your number.

These are the six variables we scope against. If you can answer them roughly, you can tell before the call whether we're the right fit — and we can quote accurately within two working days.

How many pillars

One pillar run well costs a fraction of six connected. Most engagements start narrow and widen once the first system is producing.

Channel and market count

Two channels in one market is a different operation to six channels across Malaysia, Singapore and Indonesia, each needing localised creative.

Content and creative volume

Production is usually the largest variable cost in a retainer. Volume, format and shoot requirements change it more than anything else.

Integration complexity

A standalone campaign is straightforward. Connecting ads, website, WhatsApp, CRM, POS and finance into one measured system is not.

Team seniority and cadence

A named senior strategist with weekly reviews costs more than monthly reporting. We size the team to the stakes, not the other way round.

Commitment length

Longer engagements carry lower monthly rates, because the setup investment amortises and the compounding work starts paying.

Not sure which one you need?

Three questions. No email required — this runs entirely in your browser and tells you which model we'd most likely propose.

What are you trying to fix first?
Where is your marketing today?
What shape of engagement suits you?

In every engagement, regardless of size.

These aren't upgrades and they aren't line items. They're the terms we work on.

Live reporting

  • Real-time campaign performance
  • Revenue attribution by channel
  • Cost per lead and return on ad spend
  • Custom KPI views for your team

A named person

  • One strategist who knows your account
  • Direct WhatsApp access
  • Same-business-day response
  • Monthly strategy calls minimum

Quarterly reviews

  • Performance measured against agreed targets
  • Next-quarter roadmap
  • Budget reallocation guidance
  • New opportunities identified

You own everything

  • All ad accounts in your name
  • All creative assets handed over
  • Full data portability
  • No vendor lock-in, ever

How you get from first call to a quote.

No pitch decks and no discovery fees. The proposal is free and it's yours whether you engage us or not.

01

Strategy session

Sixty minutes with a senior consultant. We audit what's running and identify where the leverage is.

Day 0 — free
02

Scoping

We map the work against the six variables above and confirm anything we couldn't establish on the call.

Days 1–2
03

Written proposal

Full scope, deliverables, timelines, KPIs and a fixed investment figure. No ranges, no surprises later.

Within 48 hours
04

Onboarding

Access handover, team introductions, tool setup and a kickoff workshop with your people.

Week 1
05

Build and launch

Audit, strategy documentation, infrastructure build, then campaigns live and review cadence begins.

Weeks 2–4

Common questions.

If yours isn't here, ask directly — every enquiry is answered by a person, usually within four business hours.

Why don't you publish prices?

Because a published figure would be wrong for most people reading it. The same service can differ several-fold depending on channels, markets, content volume and how many systems need connecting. Publishing a floor price makes businesses that could afford us self-reject, and makes businesses we can't help book calls that waste everyone's time. The six variables above are the honest version of a price list.

How quickly can you give me a number?

A written proposal with a fixed figure lands within 48 hours of the strategy session. If your situation is straightforward and you'd rather skip the call, send us the scope by WhatsApp or email and we'll come back with a range and the questions we'd need answered to firm it up.

Do your fees include ad spend?

No. Our fees cover strategy, management, creative and reporting. Ad spend is a separate budget paid directly to Google, Meta, TikTok and the other platforms, so all of it goes to media rather than to us. We recommend a minimum viable budget per channel during scoping, based on your market and goals.

What's the minimum commitment?

Monthly retainers run on a six-month minimum. That isn't arbitrary: it takes roughly 60 to 90 days to build and properly test a growth system, and months four to six are where compounding usually starts showing. Projects and sprints are scoped to their own timeline with no ongoing obligation.

Can we start with just one service?

Yes, and many clients do. Starting with a single pillar — performance advertising, or a defined AI project — is often the right way to test the working relationship before committing to a broader partnership. We'll recommend the model that makes commercial sense for your stage, including telling you when you don't need us yet.

What if the results aren't there?

Success metrics are defined in the proposal before work begins, not negotiated afterwards. If we're not tracking towards them by month three, we escalate internally, bring senior leadership onto the account and restructure the approach at no additional cost to you.

Do you work outside Malaysia?

Yes. We run engagements across Malaysia, Singapore, Indonesia, Thailand and the Philippines, including cross-border campaign management, localised creative production and market-specific strategy. Regional coverage is one of the variables that shapes a quote.

Enterprise, GLC and government

Custom multi-pillar engagements.

Bespoke scope, a dedicated team and executive-level account management for enterprise clients, government-linked companies and multinationals operating across Southeast Asia.

  • Dedicated account director
  • Custom SLA and KPI framework
  • Multi-country campaign capability
  • Board-level quarterly reporting
  • NDA and data security protocols
  • Flexible billing and payment terms
Talk to the enterprise team

Procurement documentation and vendor registration supported.

Your first step costs nothing.

Sixty minutes with a senior consultant. We'll audit what you're running, show you where the leverage is, and send a written growth brief afterwards — yours to keep whether you work with us or not.

Free · No pitch decks · Senior consultant only · NDA available on request